Journal of International Business and Management Studies

Various e-banking channels like ATM Cum Debit Card, Credit Card, Internet, and mobile phone have been recognized as e-delivery channels and there is a wide expectation that electronic banking will have a significant impact on the future financial institutions and customers. This mode of banking has become popular because of its convenience and flexibility. The present article is an attempt to disclose the various aspects of e-banking with reference to the various measures of customers. Public sector banks have been chosen for the study purpose and the primary data have been collected from the customers through interview schedule.